Delivery of quality is a structured and planned process! Quality comes first for our customer as well as for our internal requirements. To demonstrate the importance of delivery of quality we have developed an internal quality ensuring management systems, which describes our process to ensure customer satisfaction in a planned and monitored way. You can find details about “PFP – Prepared for Future Projects” in our brochure.
Quality in customer projects is measured against the degree of fulfilment of customer wishes. This is a goal achievement oriented view. Next to this interpretation of customer quality, we are also addressing the process-oriented dimension of quality delivery. This includes professional project / programme management and thinking out of the box approach with solid understanding of cross-functional needs to ensure that the project goals are fully understood and aligned with business goals. We are nominating a dedicated project delivery manager who will overlook the project and discuss the progress with the operational project team. He also acts as focal point for the customer (trusted adviser role).
conmotion internal quality requirement means a high level of skills and continuously further development and trainings. This includes all process from sales process to order fulfilment. In addition, customer confidentiality and data security are important issues, which are addressed by our internal quality management system. Furthermore, regular internal meetings in order to share and discuss best practices are part of our quality strategy.